Towards an accessible hotel: a case study of Scandic
Paulina Bohdanowicz-Godfrey , Piotr Zientara , Monika Bąk
Abstract
This paper focuses on the issue of hotel accessibility and offers a case study of Scandic. Drawing on a qualitative-cum-quantitative methodology, it argues for a holistic approach to the idea of an accessible hotel. Specifically, it is based on semi-structured interviews and a questionnaire survey conducted among elderly and disabled guests. Accordingly, it underscores not only the importance of a corporate social responsibility (CSR)-centred organizational culture and employee extra-role behaviours, but also of customer satisfaction, loyalty and trust. This paper proposes an original and evidence-based conceptualization of hotel accessibility and offers several practical recommendations intending to turn hotels into truly accessible facilities.Author | |
Journal series | Current Issues in Tourism, ISSN 1368-3500, (N/A 140 pkt) |
Issue year | 2019 |
Vol | 22 |
No | 10 |
Pages | 1133-1137 |
Publication size in sheets | 0.5 |
Keywords in English | accessible hotel, CSR, Scandic, case study, elderly and disabled guests |
ASJC Classification | ; |
DOI | DOI:10.1080/13683500.2018.1449191 |
Language | en angielski |
Score (nominal) | 140 |
Score source | journalList |
Score | = 140.0, 20-11-2019, ArticleFromJournal |
Publication indicators | = 0; : 2018 = 2.125; : 2017 = 3.462 (2) - 2017=3.516 (5) |
Citation count* |
* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.
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