An innovative customer-oriented approach to IT projects, based on TRIZ method

Monika Woźniak

Abstract

Today, it is impossible to change or develop a business environment without transformations in the IT sector. Yet, recent studies have shown that the path of dynamic technological changes that has been followed so far is not sufficient any longer. Despite elaborate IT tools and diverse, proven IT project management methodologies, the proportion of dissatisfied clients (organisations) and project failures is too high. These observations prompted the author to analyse the causes of this situation. The client - his place and role in IT projects - has turned out to be the key element of any IT undertaking. The urge to look at this element in a new way involves the need to fill the gap in IT project management and introduce new processes and mechanisms that would enable the identification of clients’ real problems and facilitate the pathway from the problem to the solution. This paper presents the next stage of the author’s studies on IT project management. The long years of research work resulted in an effective IT – business alignment model for IT projects. Its focus is on the client role, the client type identification and the correct selection of an IT project management methodology. Relevant tools and model solutions are proposed. Both the tools and the model have been verified in real-life IT projects. The module for defining and verification of client’s needs is the final element of the model. The aim of this paper is to present the author’s proposal to apply a method from a different subject area, so as to achieve a better IT - business alignment, which should be the primary goal of any IT project. This is the Theory of Inventive Problem Solving method - TRIZ. It offers tools and rules that enable changes in the weakest spots of IT project management. With an approach like this, it will be possible to improve the IT sector flexibility towards business, generate better IT project deliverables and thereby increase the success rate of IT projects. Consequently, organisations - recipients and users of IT project deliverables - will be able to better cope with the growing demands and expectations of their environment and with the dynamic changes on the market.
Author Monika Woźniak KIE
Monika Woźniak,,
- Department of Business Informatics
Pages99-116
Publication size in sheets0.7
Book Kowal Jolanta, Kuzio Anna, Mäkiö Juho, Paliwoda-Pękosz Grażyna, Soja Piotr, Sonntag Ralph (eds.): International conference on ICT management for global competitiveness and economic growth in emerging economies : ICTM 2017, Wrocław, Poland, October 23-24, 2017 : "Innovations for Human Development in Transition Economies" : proceedings , 2017, University of Wrocław, ISBN 978-83-64389-64-1, 382 p.
Keywords in EnglishIT project management, client needs, TRIZ, problem solving, innovation, software development
URL http://ictm2017.edukacja.wroc.pl/docs/ICTM2017_Proceedings.pdf
Languageen angielski
Score (nominal)15
ScoreMinisterial score = 15.0, 19-03-2018, BookChapterMatConfByIndicator
Ministerial score (2013-2016) = 15.0, 19-03-2018, BookChapterMatConfByIndicator
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