Customer knowledge management models : assessment and proposal

Dorota Buchnowska

Abstract

n/a
Author Dorota Buchnowska (FM / DBI)
Dorota Buchnowska,,
- Department of Business Informatics
Journal seriesLecture Notes in Business Information Processing, ISSN 1865-1348, (B 8 pkt)
Issue year2012
Vol93
Pages25-38
Keywords in Englishcustomer knowledge, customer knowledge management, CKM model, knowledge about customer, knowledge from customers, knowledge for customers
ASJC Classification1802 Information Systems and Management; 2611 Modelling and Simulation; 1710 Information Systems; 1403 Business and International Management; 2207 Control and Systems Engineering; 1404 Management Information Systems
DOIDOI:10.1007/978-3-642-25676-9_3
URL http://link.springer.com/content/pdf/10.1007%2F978-3-642-25676-9_3
Languageen angielski
Score (nominal)8
Publication indicators Scopus SNIP (Source Normalised Impact per Paper): 2014 = 0.558
Citation count*
Cite
Share Share

Get link to the record


* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.
Back