Customer knowledge management models : assessment and proposal

Dorota Buchnowska

Abstract

n/a
Author Dorota Buchnowska (FM / DBI)
Dorota Buchnowska,,
- Department of Business Informatics
Journal seriesLecture Notes in Business Information Processing, ISSN 1865-1348, (0 pkt)
Issue year2012
Vol93
Pages25-38
Keywords in Englishcustomer knowledge, customer knowledge management, CKM model, knowledge about customer, knowledge from customers, knowledge for customers
DOIDOI:10.1007/978-3-642-25676-9_3
URL http://link.springer.com/content/pdf/10.1007%2F978-3-642-25676-9_3
Languageen angielski
Score (nominal)8
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