A case study of LightStay (2010-2017) - Hilton’s corporate responsibility management system

Piotr Zientara , Paulina Bohdanowicz-Godfrey , Claire Whitely , Grzegorz Maciejewski


This paper focuses on Hilton’s proprietary sustainability performance measurement system (SPMS) called LightStay (2010-2017). It draws on the case-study method and relies on three principal sources of information: in-house documents, a questionnaire completed by users of LightStay and interviews conducted with external experts. Specifically, the paper traces the system’s evolution and highlights its distinctive features, exploring the challenges and trade-offs related to the design and workings of an SPMS in a hotel multinational. The study shows, among other things, how LightStay, using an internationally approved methodology of data collection, calculation, metrics and benchmarking, compares a hotel’s predicted and actual environmental performance. It concludes by arguing that LightStay is a holistic platform that not only integrates precise measurement of the firm’s environmental effects with its business operations and strategic goals but also acts as a repository of sustainability knowledge and a facilitator of organisational learning. Its value and originality lie in providing unique insights into the workings of a proprietary SPMS at a nonanonymised hotel company.
Author Piotr Zientara (FE / IIB)
Piotr Zientara,,
- Institute of International Business
, Paulina Bohdanowicz-Godfrey
Paulina Bohdanowicz-Godfrey,,
, Claire Whitely
Claire Whitely,,
, Grzegorz Maciejewski
Grzegorz Maciejewski,,
Journal seriesEnergies, [ENERGIES], ISSN 1996-1073, (N/A 140 pkt)
Issue year2020
Publication size in sheets1
Article number2303
Keywords in Englishsustainability performance measurement system, environmental knowledge, energy and environmental indicators, energy saving, hotels
ASJC Classification1700 General Computer Science
Languageen angielski
LicenseRepository; published final; Uznanie Autorstwa (CC-BY); with publication
Zientara_Piotr_A_case_study_2020.pdf 689.14 KB
Score (nominal)140
Score sourcejournalList
ScoreMinisterial score = 140.0, 07-05-2020, ArticleFromJournal
Publication indicators Scopus SNIP (Source Normalised Impact per Paper): 2018 = 1.156; WoS Impact Factor: 2018 = 2.707 (2) - 2018=2.99 (5)
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LicencjaUtwór jest udostępniany na licencji Creative Commons Uznanie autorstwa 4.0 Międzynarodowe (CC BY 4.0) https://creativecommons.org/licenses/by/4.0/
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