A case study of LightStay (2010-2017) - Hilton’s corporate responsibility management system

Piotr Zientara , Paulina Bohdanowicz-Godfrey , Claire Whitely , Grzegorz Maciejewski

Abstract

This paper focuses on Hilton’s proprietary sustainability performance measurement system (SPMS) called LightStay (2010-2017). It draws on the case-study method and relies on three principal sources of information: in-house documents, a questionnaire completed by users of LightStay and interviews conducted with external experts. Specifically, the paper traces the system’s evolution and highlights its distinctive features, exploring the challenges and trade-offs related to the design and workings of an SPMS in a hotel multinational. The study shows, among other things, how LightStay, using an internationally approved methodology of data collection, calculation, metrics and benchmarking, compares a hotel’s predicted and actual environmental performance. It concludes by arguing that LightStay is a holistic platform that not only integrates precise measurement of the firm’s environmental effects with its business operations and strategic goals but also acts as a repository of sustainability knowledge and a facilitator of organisational learning. Its value and originality lie in providing unique insights into the workings of a proprietary SPMS at a nonanonymised hotel company.
Author Piotr Zientara (FE / IIB)
Piotr Zientara,,
- Institute of International Business
, Paulina Bohdanowicz-Godfrey
Paulina Bohdanowicz-Godfrey,,
-
, Claire Whitely
Claire Whitely,,
-
, Grzegorz Maciejewski
Grzegorz Maciejewski,,
-
Journal seriesEnergies, [ENERGIES], ISSN 1996-1073, (N/A 140 pkt)
Issue year2020
Vol13
No9
Pages1-21
Publication size in sheets1
Article number2303
Keywords in Englishsustainability performance measurement system, environmental knowledge, energy and environmental indicators, energy saving, hotels
ASJC Classification1700 General Computer Science
DOIDOI:10.3390/en13092303
Languageen angielski
LicenseRepository; published final; Uznanie Autorstwa (CC-BY); with publication
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Zientara_Piotr_A_case_study_2020.pdf 689.14 KB
Score (nominal)140
Score sourcejournalList
ScoreMinisterial score = 140.0, 07-05-2020, ArticleFromJournal
Publication indicators Scopus SNIP (Source Normalised Impact per Paper): 2018 = 1.156; WoS Impact Factor: 2018 = 2.707 (2) - 2018=2.99 (5)
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LicencjaUtwór jest udostępniany na licencji Creative Commons Uznanie autorstwa 4.0 Międzynarodowe (CC BY 4.0) https://creativecommons.org/licenses/by/4.0/
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* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.
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