A case study of LightStay (2010-2017) - Hilton’s corporate responsibility management system
Piotr Zientara , Paulina Bohdanowicz-Godfrey , Claire Whitely , Grzegorz Maciejewski
AbstractThis paper focuses on Hilton’s proprietary sustainability performance measurement system (SPMS) called LightStay (2010-2017). It draws on the case-study method and relies on three principal sources of information: in-house documents, a questionnaire completed by users of LightStay and interviews conducted with external experts. Specifically, the paper traces the system’s evolution and highlights its distinctive features, exploring the challenges and trade-offs related to the design and workings of an SPMS in a hotel multinational. The study shows, among other things, how LightStay, using an internationally approved methodology of data collection, calculation, metrics and benchmarking, compares a hotel’s predicted and actual environmental performance. It concludes by arguing that LightStay is a holistic platform that not only integrates precise measurement of the firm’s environmental effects with its business operations and strategic goals but also acts as a repository of sustainability knowledge and a facilitator of organisational learning. Its value and originality lie in providing unique insights into the workings of a proprietary SPMS at a nonanonymised hotel company.
|Journal series||Energies, [ENERGIES], ISSN 1996-1073, (N/A 140 pkt)|
|Publication size in sheets||1|
|Keywords in English||sustainability performance measurement system, environmental knowledge, energy and environmental indicators, energy saving, hotels|
|License||Repository; published final; ; with publication|
|Score||= 140.0, 07-05-2020, ArticleFromJournal|
|Publication indicators||: 2018 = 1.156; : 2018 = 2.707 (2) - 2018=2.99 (5)|
|Licencja||Utwór jest udostępniany na licencji Creative Commons Uznanie autorstwa 4.0 Międzynarodowe (CC BY 4.0) https://creativecommons.org/licenses/by/4.0/|
* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.