Statistical analysis of the process of repair of automotive vehicles using methods of CPM and PERT network analysis
AbstractThe aim of the article was to present the results of statistical analysis of the ability of the process of repairing motor vehicles in the Polish dealer network. The article presents the results of research carried out on a sample of six organizations. In empirical proceedings, the following research methods were used: literature review, analysis of secondary research, observation, statistical analysis of process capability and network analysis methods. The second point presents the assumptions of statistical analysis of the process capability. Then, the structure of empirical proceedings was described. In the third point, the results of the basic empirical study were characterized. The next point of the article presents the results of the analysis of the process capability of the studied process using the CPM and PERT methods.
|Journal series||Zeszyty Naukowe Politechniki Śląskiej. Organizacja i Zarządzanie, ISSN 1641-3466, (B 11 pkt)|
|Publication size in sheets||0.5|
|Keywords in English||process improvement, process quality, SPC, CPM, PERT|
|License||Journal (articles only); published final; ; with publication|
|Score||= 11.0, 04-02-2020, ArticleFromJournal|
|Citation count*||1 (2020-02-14)|
* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.