Zmodyfikowana metoda Servqual jako narzędzie pomiaru satysfakcji klienta w procesach usługowych

Jędrzej Strumiłło , Beata Wierzbicka

Abstract

n/a
Author Jędrzej Strumiłło (FM / IOM / DMS)
Jędrzej Strumiłło,,
- Division of Management Systems
, Beata Wierzbicka (FM / IOM / DSM)
Beata Wierzbicka,,
- Division of Strategic Management
Other language title versionsModified Servqual method as a tool for measuring customer satisfaction in service processes
Journal seriesZarządzanie i Finanse, ISSN 2084-5189, (B 10 pkt)
Issue year2016
Vol14
No2/1
Pages35-44
Publication size in sheets0.5
Keywords in Polishproces usługowy, Servqual, satysfakcja klienta, jakość usług
Keywords in Englishservice processes, Servqual, customer satisfaction, quality of services
URL http://zif.wzr.pl/pim/2016_2_1_3.pdf
Languagepl polski
LicenseJournal (articles only); published final; Other open licence; with publication
Score (nominal)10
ScoreMinisterial score = 10.0, 13-12-2017, ArticleFromJournal
Ministerial score (2013-2016) = 10.0, 13-12-2017, ArticleFromJournal
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