Determinants of the quality of service on the road freight market - an interdisciplinary approach

Danuta Rucińska , Małgorzata Kędzior-Laskowska

Abstract

This article aims to identify determinants which influence the quality of service on the road freight market. In doing so it focuses on five aspects of carrier activity within the said market, namely the processes leading to the internationalization of operations, innovative mechanisms and technological solutions dedicated to this branch, as well as the formal, legal, economical, and ecological conditions involved. During the course of study the above mentioned factors were subjected to the evaluation of the carriers. The article presents the results of the said study and identifies the most important aspects which, according to the respondents, play a vital role in influencing the quality of services they offer. The study was conducted by way of both in-person and telephone interviews.
Author Danuta Rucińska KRT
Danuta Rucińska,,
- Department of Transportation Market
, Małgorzata Kędzior-Laskowska
Małgorzata Kędzior-Laskowska,,
-
Journal seriesResearch Journal of the University of Gdańsk. Transport Economics and Logistics, ISSN 0208-4821
Issue year2017
Vol70
Pages133-140
Publication size in sheets0.8
Keywords in Englishroad transport, quality of service, road freight transport
DOIDOI:10.5604/01.3001.0010.5933
URL http://znetil.ug.edu.pl/index.php/etil/article/view/120/107
Languageen angielski
LicenseJournal (articles only); published final; Uznanie Autorstwa - Użycie Niekomercyjne - Na tych samych warunkach (CC-BY-NC-SA); with publication
Score (nominal)8
ScoreMinisterial score = 8.0, 26-01-2018, ArticleFromJournal
Ministerial score (2013-2016) = 8.0, 26-01-2018, ArticleFromJournal
Citation count*0
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* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.
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