The analysis of the occurrence of faults in passenger cars as an element of improving the management of the production process

Piotr Sliż , Elżbieta Wojnicka-Sycz

Abstract

The main goal of the article was to present the results of the fault analysis on the example of one model of a passenger car “X” during the twoyear warranty period. The partial goal was to present the possibilities of using data generated in the mega-process of after-sales service and warranty multiprocess in order to streamline production processes in the automotive sector. On the basis of the bibliometric analysis, a cognitive gap was identified, consisting in the lack of publications regarding car failures based on data obtained from warranty repairs in the perspective of improving the car production process. The quantitative study was carried out in 2015–2018 in Poland. The subject of the study identified in the article as intervention was car repairs carried out in the Polish network of authorized services stations (ASO). As a result, repairs analyses, based on the statistical and econometric calculations, the probability of the occurrence of faults was presented, broken down into nine construction groups of passenger cars. Moreover, the possibilities of applying the results of the analysis in the improvement of the production process with the use of data generated in the after-sales process and the warranty multi-process. The following methods have been selected in the study: bibliometric analysis, observation, opinion poll, and statistical and econometric methods.
Author Piotr Sliż (FM / IOM)
Piotr Sliż,,
- Institute of Organization and Management
, Elżbieta Wojnicka-Sycz (FM / IOM / ZZOP)
Elżbieta Wojnicka-Sycz,,
- Zakład Zarządzania Organizacjami Publicznymi
Pages277-289
Publication size in sheets0.5
Book Hamrol Adam, Grabowska Marta, Maletic Damjan, Woll Ralf (eds.): Advances in Manufacturing II: vol. 3, Quality Engineering and Management, Lecture Notes in Mechanical Engineering, 2019, Springer International Publishing, ISBN 978-3-030-17268-8, [978-3-030-17269-5], 306 p., DOI:10.1007/978-3-030-17269-5
Keywords in Englishautomotive, production process, after-sales process, risk management, warranty
ASJC Classification1507 Fluid Flow and Transfer Processes; 2210 Mechanical Engineering; 2202 Aerospace Engineering; 2203 Automotive Engineering
DOIDOI:10.1007/978-3-030-17269-5_21
URL https://rd.springer.com/content/pdf/10.1007%2F978-3-030-17269-5.pdf
Languageen angielski
Score (nominal)0
ScoreMinisterial score = 0.0, 07-08-2019, ChapterFromConference
Publication indicators Scopus SNIP (Source Normalised Impact per Paper): 2016 = 0.033
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* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.
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