Development of balanced scorecard perspectives for the Polish city of Olsztyn

Małgorzata Siemionek-Ruskań

Abstract

Balanced Scorecard is a strategic performance measurement model which was introduced by Robert Kaplan and David Norton. Its main aim is to translate organization’s mission and vison into operational activities. The paper tackles the significance of Balanced Scorecard as a tool of strategy management. It can help provide information on chosen strategy and determine key measures in terms of different perspectives. The article present various benefits from Balanced Scorecard implementations in cities worldwide. The further goal of this article is to present Author’s own concept of the inhabitants perspective for the Balanced Scorecard implementation project in Olsztyn and the financial perspective for the Balanced Scorecard implementation project in Olsztyn.
Author Małgorzata Siemionek-Ruskań (FM / KBiF)
Małgorzata Siemionek-Ruskań,,
- Katedra Bankowości i Finansów
Pages411-417
Publication size in sheets1
Book Slavíčková Pavla , Talášek Tomáš (eds.): Knowledge for market use 2018: public finances in the background of sustainable development: international scientific conference proceedings, 2018, Palacký University Olomouc, ISBN 978-80-244-5392-7, 511 p.
Keywords in EnglishBalanced Scorecard, city management, strategy
URL http://knowledgeconference.upol.cz/downloads/2018-Knowledge_for_Market_Use_Proceedings.pdf
Languageen angielski
Score (nominal)15
ScoreMinisterial score = 15.0, 15-05-2019, BookChapterMatConfByIndicator
Ministerial score (2013-2016) = 15.0, 15-05-2019, BookChapterMatConfByIndicator
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