Social CRM for customer knowledge management

Dorota Buchnowska

Abstract

n/a
Author Dorota Buchnowska (FM / DBI)
Dorota Buchnowska,,
- Department of Business Informatics
Journal seriesWspółczesna Gospodarka, ISSN 2082-677X, (B 9 pkt)
Issue year2014
Vol5
No4
Pages65-80
Publication size in sheets0.75
Keywords in Polishsocial CRM, CRM 2.0, SCRM, technologie społecznościowe, customer knowledge management
Keywords in Englishsocial CRM, CRM 2.0, SCRM, social technology, customer knowledge management
URL http://www.wspolczesnagospodarka.pl/wp-content/uploads/2015/01/5_D_Buchnowska_WG_4_2014_ZiE_pdf.pdf
Languageen angielski
LicenseJournal (articles only); published final; Other open licence; with publication
Score (nominal)9
ScoreMinisterial score = 5.0, 20-12-2017, ArticleFromJournal
Ministerial score (2013-2016) = 9.0, 20-12-2017, ArticleFromJournal
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