From Service-Driven to Data-Driven: Study Design for Modern Facility Management
Bartłomiej Gawin , Bartosz Marcinkowski
AbstractTraditional business models in Facility Management (FM) companies are aimed at handling service processes in commercial premises. Nowadays, such companies tend to collect large volumes of data from different sources and develop data-based products that assist in managing facilities. This causes changes within their business models. In this paper, the authors investigate qualitative methodologies behind designing a two-stage research venture that, firstly, describes a current FM company business model and, secondly, helps to create a blueprint that could be an effective guide for Data-Driven Business Model (DDBM) to be implemented by FM companies in order to advance their models from service-driven to data- driven. The rationale behind the method selected for launching the target study as well a design of the on-going research are provided.
|Publication size in sheets||0.50|
|Book||Kowal Jolanta, Kuzio Anna, Mäkiö Juho, Paliwoda-Pękosz Grażyna, Soja Piotr, Sonntag Ralph (eds.): International conference on ICT management for global competitiveness and economic growth in emerging economies : ICTM 2017, Wrocław, Poland, October 23-24, 2017 : "Innovations for Human Development in Transition Economies" : proceedings , 2017, Wydawnictwo Uniwersytetu Wrocławskiego, ISBN 978-83-64389-64-1, 382 p.|
|Keywords in English||Data-Driven Business Model, business intelligence, Big Data, facility management|
|Score||= 20.0, 25-02-2020, ChapterFromConference|
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