Jakość i jej rola w kształtowaniu popytu na usługi transportu miejskiego na przykładzie Gdyni

Aleksander Jagiełło

Abstract

The municipal transport is an important component of the transport systemin cities. The quality of public transport affects the demand and the number ofusers and has a large impact both on urban and social development. To make publictransport services more attractive and thereby reduce the private car use, publictransport companies should do whatever they can to guarantee a high quality of theprovided services. The first part of publication focuses on the role that quality playsin the demand for public transport. In the second part of this article the author showshow the rating of public transport determines the choice of means of transportation.The last part presents the main reasons why inhabitants of Gdynia choose to travel byprivate car rather than public transport. The results are presented in a descriptive andgraphic form.